Privacy Policy

1. Introduction

Bina Saksama ("we", "us", "our") is committed to handling the personal information of our clients and website visitors with care and transparency. This policy explains what data we collect, why we collect it, how we use it, and what rights you have over it.

This policy applies to all personal data collected through our website at binasaks.club, through our contact forms, and in the course of providing our consulting services. It is governed by the Personal Data Protection Act 2010 (PDPA) of Malaysia.

If you have questions about this policy, please contact us at [email protected].

2. Data We Collect

We collect personal data in the following ways:

• Contact forms: Name, email address, phone number (optional), and any message content you choose to send.
• Consulting engagements: Business information, financial context, and other details you share with us during sessions. This is treated with the highest level of discretion.
• Website analytics: Anonymous usage data through cookies (pages visited, time spent, browser type). No personally identifiable information is collected through analytics alone.
• Email correspondence: If you contact us directly by email, we retain that correspondence.

Legal basis: We process your data on the basis of your consent (when you submit a form), on the basis of a contract (when you engage our services), and on the basis of our legitimate interest in improving our services.

Retention: Contact form data is retained for up to 24 months. Consulting session notes and records are retained for the duration of the engagement and up to 3 years thereafter, unless you request earlier deletion. Analytics data is anonymised and retained for up to 26 months.

3. How We Use Your Data

• To respond to your enquiries and schedule sessions
• To deliver and manage our consulting services
• To send written summaries and reports as part of our service
• To communicate with you about your engagement
• To improve how our website works, using anonymous analytics data
• To comply with legal obligations under Malaysian law

We do not use your data for automated decision-making or profiling. We do not sell personal data to third parties. We do not send marketing communications without your explicit consent.

4. Data Sharing

We do not share your personal data with third parties except in the following limited circumstances:

• Service providers: We use a small number of trusted tools for email, scheduling, and document storage. These providers process data only on our instructions and are bound by confidentiality terms.
• Legal requirements: We may disclose data if required by Malaysian law, court order, or regulatory authority.
• Business transfer: In the unlikely event of a change in ownership of Bina Saksama, data may be transferred to the new owner under equivalent protections.

5. Data Security

We take reasonable steps to protect your personal information from unauthorised access, disclosure, alteration, or loss. These steps include:

• Use of encrypted communication channels (HTTPS)
• Password-protected access to client records
• Limited internal access — only team members directly involved in your engagement can access your information
• Regular review of our data handling practices

In the event of a data breach that is likely to affect your rights, we will notify you and the relevant authority within the timeframe required by Malaysian law.

6. Cookies

Our website uses cookies to function correctly and to understand how visitors use it. You can manage your cookie preferences via the banner that appears on your first visit, or at any time through our Cookie Policy page.

7. Your Rights

Under the PDPA 2010 and general data protection principles, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (where no legal retention obligation applies)
• Withdraw consent for processing at any time (without affecting past processing)
• Object to certain uses of your data
• Lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) if you believe we have mishandled your information

To exercise any of these rights, please contact us at [email protected]. We will respond within 21 days.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies separately.

9. Children's Privacy

Our services are intended for business owners and adults aged 18 and over. We do not knowingly collect data from persons under 18. If we become aware that we have inadvertently collected such data, we will delete it promptly.

10. Changes to This Policy

We may update this policy from time to time. When we do, the revised date at the top of this page will be updated. If changes are material, we will notify active clients by email. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

11. Contact

For any questions or requests related to this Privacy Policy:

• Email: [email protected]
• Address: Bina Saksama, 33, Jalan Tebrau, 80300 Johor Bahru, Johor, Malaysia
• Phone: +60 7-334 8526